Unit 1 Use and Develop Systems That Promote Communication


Unit 1, Use and develop systems that promote communication
      1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role

In my own job role as a Service Leader, communication is vital and really important as   the range of groups and individuals whose communication needs must be addressed are, people we support, staff, family’s, people we supports friends, and partners, , advocates, internal staff such as Regional Managers, Quality, Payroll, Human Resources(HR) external agencies such as   Care Quality Commissioning( CQC), Supporting People (SP) social workers, dietician’s, doctors, consultants, physiotherapists, chiropodists, Occupational Health, other health professionals.

As a Service Leader and role model, I ensure my communication has to be excellent, through tone, content and style of delivery, and of course communication is much more than spoken words, I also have to give consideration to how people communicate in non verbal ways, such as makaton, visual board, sign language. This is particular importance where individuals have difficulty communicating, for example people with autism, learning disability’s, dementia as I have to chair, and take part in multidisciplinary meetings, tenants meeting, staff meeting, hold regular one to ones and appraisals, written correspondence within my staff team, to ensure we are delivering a first class service to the people we support, and support plans are accurate to meet the needs of the people we support.

Clear communication is essential in my job role as I have three services across Kirkby, were some staff are lone workers.   To maintain effective communication within my teams I use communication books, diaries, daily notes, support plans, maps of were items are stored, notice boards, meetings, handovers, telephone conversations and text messages to ensure the whole team are aware of changes, or just to update information which is needed, by...