Unit 1 Diploma Health & Social Care Level 3

Diploma level 3 in Health & Social Care
The following learning resources are for guidance/reference ONLY!!!
Please do not copy, as your work may be rejected by your Assessor!!

The following ‘outcomes’, need to be met, to show your assessor competency of your work practices.

Outcome 1 Understand why effective communication is important in the work setting
The learner can:
a. Identify the different reasons people communicate
b. Explain how communication affects relationships in the work setting.

Outcome 2 Be able to meet the communication and language needs, wishes and preferences of individuals
The learner can:
a. Demonstrate how to establish the communication and language needs, wishes and preferences of individuals
b. Describe the factors to consider when promoting effective communication
c. Demonstrate a range of communication methods and styles to meet individual needs
d. Demonstrate how to respond to an individual’s reactions when communicating.

Outcome 3 Be able to overcome barriers to communication
The learner can:
a. Explain how people from different backgrounds may use and/or interpret communication methods in different ways
b. Identify barriers to effective communication
c. Demonstrate ways to overcome barriers to communication
d Demonstrate strategies that can be used to clarify misunderstandings
e. Explain how to access extra support or services to enable individuals to communicate effectively.

Outcome 4 Be able to apply principles and practices relating to confidentiality
The learner can:
a. Explain the meaning of the term confidentiality
b. Demonstrate ways to maintain confidentiality in day to day communication
c. Describe the potential tension between maintaining an individual’s confidentiality and disclosing concerns.

Your assessor will ask you to complete workbooks, to cover each unit of this award, which will differ, depending on which awarding body is being used. Therefore, the guidance...