Total Quality Management

Applying Total Quality Management Tools on North Sindh Urban Services Corporation
1. Introduction of the Organization 2
2. Vision 3
3. Mission: Core Purpose 3
4. Organogram of NSUSC 3
5. Values 4
6. Major Projects/Activities 4
7. Scope of the Term Project 7
7a. Data Collection 8
7a. Nature of Complains 10
8. Applying the TQM Tools 11
8a. Control Charts (X & R Chart) 11
8b. Pareto Analysis 11
8c. Cause & Effect 11
8d. Histogram 11
8e. Process Capability 11
9. Analyzing the Process Capability 11
10. Conclusion 11
11. Recommendations 11

  1. Introduction of the Organization
In 2009, the Government of Sindh committed to the Sindh Cities Improvement Investment Program (SCIP), with Asian Development Bank assistance. This is a 10 year, $400 million multi-tranche program to improve water supply systems and facilities, which is among three of the basic urban infrastructures in Central Sindh’s secondary towns.
Overall, SCIP has four parts as follows:
  * Part A: urban planning, institutional development, and program implementation support for program execution and institutional reforms;
  * Part B: water supply and wastewater management improvements to boost service coverage, quality, and reliability through civil works and equipment provision;
  * Part C: SWM improvements comprising the provision of civil works and equipment required for the construction and operation of sanitary landfill facilities, solid waste collection equipment, and communal waste bins; and
  * Part D: operational and transition support funding to cover cash shortfalls in the newly established USCs in advance of planned tariff increases and greater cost recovery.
According to the design monitoring framework, the impact of SCIP will be improved health and quality of life for an estimated 4 million residents in Sindh’s participating secondary towns and improved economic competitiveness of the towns. Further, the result will be enhanced...