Thesis Final - Authored by Gv Heck

INVENTORY MANAGEMENT
INTRODUCING A FRAMEWORK TO ASSESS OPERATIONAL PERFORMANCE.

- Final version
November 27, 2009
Delft University of Technology
Master Thesis – Systems Engineering, Policy Analysis and Management

Author: Guido van Heck, BSc.

2 |ERP & INVENTORY MANAGEMENT

I NTRODUCTORY
This thesis is submitted in partial fulfilment of the requirement for the degree of Master of
Science in Systems Engineering, Policy Analysis and Management – ICT Infrastructures and
Services.
Below you find the details of this research project: the author, the composition of the graduation
committee together with the contact details.

A UTHOR
Author

Guido van Heck, BSc. (1158805)
Delft University of Technology
Faculty of Technology, Policy and Management
G.F.N.vanHeck@student.TUDelft.NL

C OMMITTEE
Delft University of Technology – Faculty of Technology, Policy and Management
Chair:
Dr. ir. Jan van den Berg
Section Information and Communication Technology
J.vandenBerg@TUDelft.nl
First Supervisor:
Dr. Jos Vrancken
Section Information and Communication Technology
J.L.M.Vrancken@TUDelft.nl
Second Supervisor:
Drs. Ron van Duin
Section Transport and Logistics Organisation
J.H.R.vanDuin@TUDelft.nl
Daily Supervision:
ir. Mohsen Davarynejad
Section Information and Communication Technology
M.Davarynejad@TUDelft.nl
KPMG – IT Advisory
External Supervisor:
Björn Roskott
IT Advisory, The Hague
Roskott.Bjorn@kpmg.nl
© Guido van Heck, 2009.
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, without prior permission in writing of the author.
Keywords: Inventory Management, Performance Measurement, Measurement Framework, Enterprise
Resource Planning, Key Performance Indicators, Case Study.
Words: 42,605
Pages: 122
Research Period: April – November 2009.
This research has been supported by KPMG IT Advisory, The Hague & Delft University of Technology.

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| INVENTORY MANAGEMENT

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| INVENTORY...