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Job Objective

Team Lead assignments in IT Operations with a technology-driven organization of repute.

Brief Overview
✓ Over Four years of professional experience in IT Operations, Client Servicing, Team Handling and Technical support.
✓ Proficient at providing value added customer service by resolving their issues & ensuring their satisfaction within service norms.
✓ Excellent communication & Team Management skills with ability to handle diverse tasks and effectively perform under pressure.
✓ Extensive experience in preparing & compiling various management reports pertaining to process and productivity.

Organizational Experience

XXX Technologies Pvt Ltd
Site: Services Ltd.
From 26th Feb 2006 – till date
Role: Team Leader


    • Managing the entire IT Operations of Corporate Office
    • Monitoring of pending Calls & try to close that call within define timeline.
    • MOM Preparation after meeting with customer on any issue
    • RCA Preparation & discussion with   customer for any escalated call
    • Preparing Engineer Productivity Report.
    • Highlights of the Month.
    • Daily/ Weekly Monthly Report sharing with customer
    • Discuss daily issues, Tickets with Engg. to reduce repeated issues.
    • Be able to identify opportunity for, and implement process improvements. 
    • Documented the details for all the applications, their general errors and its solution.
    • Attended regular operational service and change review meetings internally.
    • Planning and maintaining shift roster.
    • Checking Engineers attendance.

T.B.S. College,
Role: Faculty
Oct 2003 - Feb 2006

Role: System Administrator
July 01 to Oct 03

Job Profile:

                                In the organization I worked as System Administrator. My major work was to control all the activities related to automation of the organization. Major work during my tenure is the...