Technology Support Team


Effective Technology Support Team
Sean C. Scott
University of Phoenix


      Most businesses require a technology support team in order to resolve internal and
external problems effectively. For some businesses it is more ethical to outsource a technology
support team; while larger businesses find it more convenient to form their own support
department within. Technology support is very important aspect of a company when in relation
to customer, employee, and network support. Factors in building an effective technical support
team may involve people with customer-based personalities, knowledge of product service, and
the company’s values and ethics. These factors are important in order to appease all types of
issues that a company faces on a day-to-day basis.
      As mostly everyone knows, people have all sorts of personalities and at times these
personalities may clash. In customer service or a support team one would be able to control his
or her personality and be able to adapt to the individual who he or she may be helping.
Customer service representatives may face some harsh times with customer dissatisfaction
problems, at which time that person must be able to deal with the situation and still maintain
their composure. How customer service representatives handle such situation reflect directly
on to the company in which they are affiliated. When personnel that can handle any situation
or issue at hand without being consumed with stress themselves, it also helps to form a
stronger bond among coworkers. Problems can be worked out through individuals and rarely
having to go to upper management to resolve. Personalities and attitudes can go a long way in
technical support. Personality and knowledge can be even better.


      Employee training can also affect the technology support from within a company. Some...