TDA 3.1 Communication and professional relationships with children, young people and adults – Area 2 skills.
In order to communicate effectively with others, a number of skills are needed. For the most part, people will do this without thinking! However, it's important to sit and reflect on the skills we use when communicating every day. It's also important to remember that children and young people thrive on effective communication – they need to feel that their contributions are valued otherwise they won't communicate with you as effectively.
Respect and consideration for the other party are cornerstones in being able to communicate effectively. We must always take time to listen to others points of view and respond to their points of view politely and understandingly, without being aggressive or pushy of your own opinions. Children, young people and adults that you work with may have different religions, cultures, lifestyles and values from your own. It's always necessary to remember this and the way in which we act towards these people – not only respectfully (remembering preferred forms of address/names) but also but also being appreciative of their own values which most people are very proud of. Also, it's of importance to remember that any person you may be working with at any given time, may have underlying pressures that you may or may not know about; this means that you may have to think carefully about the way they have behaved or spoken to you, especially when it is out of character. This way you will be able to understand the reasons as to why and therefore be able to respond suitably and help that person if appropriate.
Following on from that, remembering issues that are personal to another person, are always good ways of building positive relationships with people. Good examples of this would be family holidays, trips out or birthdays.

Clarity is something that is so often undervalued. It's so important to be clear when talking to people,...