Support Employment Standards

Element 1: Support Services and Operations

1. Why is it important for a business to run smoothly and efficiently, and what can be done to ensure that this continues?
      When a business runs smoothly and efficiently a good reputation is earned, this increases the customer base and increase profits giving the business the ability to succeed and expand.

      To ensure continued efficiently and the smooth running of a business, the following should be maintained:-

      • Good procedures are in place and adhered to
      • The management system is supported
      • Professionalism is maintained to customers/colleagues and others at all times
      • Excellent staff relations are in practiced
      • Ongoing training implemented ensuring staff are well trained, professional and knowledgeable in their relevant areas of the business

2. What are YOUR responsibilities in the workplace with regard to quality and assurance?
      Quality assurance is a collection of systems and procedures designed to ensure a product's suitability for its intended purpose. It is intended to ensure that products (goods and/or services) satisfy customer requirements in a systematic, reliable fashion.   Products should be "fit for purpose" (the product should be suitable for the intended purpose) and "right first time" (mistakes should be eliminated).   My responsibilities in the workplace are to:-

      • Act professionally
      • Ensure work conditions are adequate (i.e. lighting, ventilation)
      • Ask for training when/where necessary
      • Ensure I have the correct equipment
      • Ensuring stock is maintained and products are in date
      • Maintain cleanliness of the premises, equipment and self
      • Be qualified to do the jobs/work required
      • Follow H&S legislation and working procedures
      • Provided service for client in an appropriate time scale

3. What can you do to ensure that clients return?
      • Be professional and act in...