511.1, 1.4 and 532.2, 2.2

During supervision, if a case of stories in the media regarding care homes with closures for abuse are prominent then we do discuss them.   Panorama showed a programme recently about how service users were being abused and how one family became suspicious that their mother was covered in bruises and when they approached the staff to find out how their mother got the bruises, they were not given any explanation of how she got them so they installed a hidden camera in the service users bedroom. The outcome was shocking and distressing so I asked the carer how they would feel if   hidden camera‚Äôs were to be installed in the home.  

                                                                                                                                                                                      The carer felt that it would be like being watched all the time and felt uneasy that this should be necessary. I explained that if carers were performing their duties correctly and adhering to personal care with privacy and dignity then there would be no cause for concern and that they should not be afraid to be open to cameras as it would show how well or not so well that a loved one is being cared for. I explained that this is a good thing and not negative because if a family member had concerns for a loved one and felt that they was being mistreated then this would be proof and I would be able to act upon the evidence provided.   I also explained that it helps homes too because abuse should not happen in any home. It may not necessarily be a carer that abuses a service user, it may well be another member of the family or another service user as carers are unable to oversee each and every resident for 24 hours a day.

I do discuss any media coverage that has been on the tv or in the newspapers with staff during meetings and supervisions as I feel that open discussions are ways of going forward with not hiding issues that...