Shc 51 – Use and Develop Systems That Promote Communication

SHC 51 – Use and develop systems that promote communication

      Review the range of groups and individuals whose communication needs must be addressed in own job role.
Communication can be defined as the process of transmitting information and common understanding from one person to another (Keyton, 2011 p 40). The word communication is derived from the Latin word,   communis, which means common. The definition underscores the fact that unless a common understanding results from the exchange of information, there is no communication.
As a registered manager who manages a care home it is part of my job role to be able to communicate effectively with a range of groups and individual. I deal daily with customers (also known as service users) who has enduring mental health including dementia, also I have interaction with staff and many times I communicate with customers families, health care professionals from the community mental health teams, district nurses, paramedical staff, local G.P, local pharmacist, neighbours, contractors, commissioners, inspectors from the council, quality auditors within and outside the organisation, personnel from different departments at the central office and individuals who contact the service to advertise their product or service. I regularly change the use of my language in order to meet the communication need of the order party. Not only do I communicate verbally but also communicate via email, poster correspondent and telephone. I sometimes use video presentation, diagrams and numbers when holding managers workshop with my staff team in other to aid reflective practice.
On a daily basis I have conversations with customers who has a form of disability and this conditions might make them to be confused, frustrated or upset, thereby making it difficult and challenging to generate effective communication. Also some of the customers come from different countries with different languages and culture, it is important that all party...