Shc 3.1

1. Understand why effective communication is important in the work setting.
1.1. Identify the different reasons people communicate.
People communicate in many different ways, for example, by telephone, by post, by email and, also, face to face.

We communicate with others for many different reasons, on a daily basis. Whether it be to keep in touch with friends and family, to make or answer enquiries within the workplace, to ask questions or update teachers with regard to our children or simply let our partner know what we are planning for dinner.

We also communicate by giving instructions. When doing so we need to make sure that we are confident in what we are saying, making our instructions concise and clear. This is especially important when dealing with children. When they know that you are confident in what you are saying they will feel safe in your company, happy to ask for help and share ideas and thoughts they may have on the activity taking place.

While most communication will be in speech, we can also communicate by using body language. A simple smile can put people at ease. A thumbs up can let a child know that they are doing well. While positive body language is important when reacting to children, you need to be aware of negative body language. For children especially, they may not always want to tell you how they are feeling or even know how to put their feelings into words. For this reason, it is important to be aware of childrens usual behaviour, how they walk and talk and their facial expressions. They should feel comfortable in your company, to enable them to express their feelings, whether this be by smiling, crying, frowning or behaving in a different manner.

Good communication with children will enable them to settle into unfamiliar surroundings quicker. This will allow them to open up to you, to tell you what play interests they have, what they like and dislike. This will enable you to get to know the child, to react...