Shc 21 Introduction to Communication

1. Understanding why effective communication is important in the work setting
1.1 Identify the different reasons people communicate.
In children and young people’s workforce it is very important that practitioners use good communication skills as there are a variety of reasons to why people will need to communicate in this working setting.
Building relationships is the first stage to productive communication with children, their families, colleagues and other professionals in the work setting and clearly also a reason to why people communicate. This could simply be a smile, wave or ‘hello’ but it could really initiate a good working relationship. In order to ‘maintain’ this relationship, while working the kind of language you use should appear open and friendly rather than distant which is for example, asking if someone had a good day or holiday etc and then you may appear more approachable for discussion when communication is for professional purposes.
Another reason to which people will communicate is for gaining and sharing information between each other. At times you will need to gain and share information from people other than the child/young person and their families and communicate with colleagues other professionals concerned with the child; here communication is clearly important.
In the same way colleagues in work settings may acknowledge and reassure each other as a form of support, children may also require reassurance and acknowledgement for either academic, emotional or physical support and it is up to the practitioner to provide this through taking interest in what they are doing, verbal praise, physical reassurance e.g. patting the back shoulder and providing eye contact. We need to understand each other clearly in order for the children and adult to receive the best possible treatment. In my work placement I have done this by creating mini group activities that will help them come out of their comfort zone.
Needs and feelings that we...