Reflective Account Shipmam. Level 3 Diploma

A Reflective Briefing: The Care Quality Commission’s (CQC) review at Winter Bourne View. By
Senior Relief Care Worker.

How the CQC; the UK’s Independent Regulator for the Health and Social Care, failed to act in response to poor performance data or how any one in authority at Winterbourne View; at Castlebeck Care Limited, the NHS or local Commissioners apparently failed to notice or let alone failed to take effective action and allow time to find alternative providers demonstrates a clear serious system failure to address a poor service and in particular address identified known concerns.

Local safeguarding process’s within the NHS and local authority commissioners failed to act on the CQC Inspectors concerns, and how the CQC’s own inability to act on or follow up identified poor performance   identified by its Inspector and demonstrates poor internal communication and poor joint working, particularly the concerns raised by a whistle blower in the BBC television programme Panorama and which had gathered evidence over several months including secret filming which showed serious abuse of patients and evidenced the poor service at Winterbourne View. Following the TV programme the resulting detailed investigation by the CQC concluded that Winterbourne View was not compliant with 10 of the essential standards which the law requires providers must meet and closed the centre due to its failure to protect the safety and welfare of patients.

The TV programme and the resulting CQC’s report was a damning indictment of the regime and systemic failings at Winterbourne View in Bristol. The CQC report concluded there was a systematic failure to protect individuals or investigate allegations of abuse. ThE CQC failed its responsibilities to patients and initial concerns should have triggered a more detailed inspection.   Amanda Sherlock, CQC’s Director of Operations stated “We now know that the provider had effectively misled us by not keeping us informed about incidents...