1.1 - Review the range of groups and individuals whose communication needs must be addressed in own job role.
Ans – Communication affects my work setting in many ways, between the caregivers, service users, their family members, medical professionals, external individuals and my work colleagues. This may be done in person, body language, telephone calls, text messaging, emails or written correspondence. Effective written and verbal communication and being able to use a variety of interpersonal techniques promotes strong working relationships and will promote good quality care to the trainees that I train and they will provide a good quality service to the clients. In my role it is important that I communicate in the correct way to insure that what I lecture my students understand. When I do my training I make sure that I give my students all the knowledge that they will need when they do go out and support their clients, every three months we do supervisions with the carers and ask them how they are finding their job, and also if any of the office staff or the clients have any issues with them then we will raise them, the supervisors do do spot checks and if there are any training needs that are needed   that I will have to get in touch with the caregiver and bring them in for more training.

Sometimes in my job role I will need to communicate with medical professionals, such as doctors, occupational therapists, nurses and physo to discuss the service user’s needs. Communication problems vary between each individual depending on their disability of illness.
Examples of these are:-
Dementia – this is the most common mental health problem in the older people. It is a progressive disorder affecting the individual’s memory. It affects speech, understanding, concentration and motivation.
Sensory Disabilities – The two main senses that humans rely on to interact with others are sight and hearing,...