Recommendation Letter

May 19, 2011

Re: Recommendation for whom it concern::

I was initially impressed with Guetty Leo’s enthusiasm, communication skills and professional demeanor when she reported to me four years ago as a customer service rep within Applied Card Bank’s call center. During the four years Guetty reported to me (I have since change moved on to a different Corporation), she consistently demonstrated all of these qualities and more, and I heartily endorse her for any customer service position.

Guetty   is reliable, dedicated and eternally upbeat. Her ability to calm angry or frustrated customers is unparalleled, and it is because of her excellence in this area that I repeatedly asked her to mentor new employees in the call center. Guetty multitasks effectively and is able to handle a high-volume workload. She consistently met or surpassed all weekly call center metrics (including customer satisfaction, call volume and response time), and her daily written reports were accurate and thorough.

Of particular value to me as a former call center manager was Guetty’s team player mind-set, enthusiastic embrace of change, ability to work with minimal supervision and unwavering commitment to exceeding customer expectations. I regularly received unsolicited praise from customers commending Guetty’s outstanding level of service, professionalism and follow-through.

Organized and diligent, Guetty quickly learned technology systems and software that were unfamiliar to her when she first started with Applied Bank, and she also attended optional professional-development seminars offered through the company. She’s planning to pursue a career Nursing and I’m sure she will do well.

Guetty is a hardworking, top-performing customer service professional. She has my highest recommendation, and I am happy to furnish more details if you would like additional information.