Unit 1 Use and Develop Systems that Promote Communication
A definition of communication:
The imparting or exchanging of information by speaking, writing, or using some other medium. A two-way process of reaching mutual understanding, in which participants not only exchange (encode-decode) information, news, ideas and feelings but also create and share meaning. In general, communication is a means of connecting people or places. In business, it is a key function of management--an organization cannot operate without communication between levels, departments and employees.
Within the health care sector, there are groups of individuals whose communication needs must be addressed. These often include:
* Difficulties with speech, verbal and non- verbal
* Hearing loss or hearing difficulties
* Blind or partially sighted
In addition to these I have found that there are often other contributing factors that can become barriers and challenges to communication that we need to be aware of
* Lack of attention, interest, distractions, or irrelevance to the receiver.
* Physical barriers to non-verbal communication. Not being able to see the non-verbal cues, gestures, posture and general body language can make communication less effective.
* Lack of mental capacity.
* The use of jargon. Over-complicated, unfamiliar and/or technical terms.
* Emotional barriers and taboos. Some people may find it difficult to express their emotions and some topics may be completely 'off-limits' or taboo.
* Differences in perception and viewpoint.
* Language differences and the difficulty in understanding unfamiliar accents.
* Expectations and prejudices which may lead to false assumptions or stereotyping. People often hear what they expect to hear rather than what is actually said and jump to incorrect conclusions.
* Cultural differences. The norms of social interaction vary greatly in different cultures, as do the way in which emotions are...