Qcf L5 Unit 1
- Submitted by: kentsoak
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- Category: Other
- Date Submitted: 11/15/2016 12:48 AM
- Pages: 8
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1.1
Review the range of groups and individuals whose communication needs must be addressed in their own job role.
There are a wide range of groups and individuals who I communicate with on a daily/weekly and less frequent basis within my job role as Manager. These include other managers, carers, residents, house keepers, family members, friends and other multi-disciplinary teams. I communicate with all of these people in writing and verbally and also by listening. I have to utilise different skills when communicating with different individuals.
Residents need to feel valued, supported and understood when I am communicating with them. I may need to adapt the way I communicate to ensure I am understood.
Barriers to communication may occur if I do not assess how to communicate with every individual I have to deal with. When communicating with those I am the manager of I need to know that they understand my instructions, and understand that as their manager they have to carry out the duties that I request of them, this also has to be communicated with a mutual air of respect to ensure people are happy to carry out the task I have requested of them. I am happy to use visual aids and also to communicate by example, therefore if I am discussing an issue with housekeeping I will happily show them what is required and how to achieve the desired result to ensure there is no misunderstanding to the request. It’s also vital that I listen to their suggestions and ideas and act upon them to ensure they are always happy and comfortable communicating with me.
When communicating with relatives and friends it is important to portray empathy and understanding as opposed to sympathy. Listening to those that are important to our residents is vital to ensure they receive the best care available.
1.2
Explain how to support effective communication within your own job role.
By seeking information and advice about the individuals specific communication preferences and needs I am...
Review the range of groups and individuals whose communication needs must be addressed in their own job role.
There are a wide range of groups and individuals who I communicate with on a daily/weekly and less frequent basis within my job role as Manager. These include other managers, carers, residents, house keepers, family members, friends and other multi-disciplinary teams. I communicate with all of these people in writing and verbally and also by listening. I have to utilise different skills when communicating with different individuals.
Residents need to feel valued, supported and understood when I am communicating with them. I may need to adapt the way I communicate to ensure I am understood.
Barriers to communication may occur if I do not assess how to communicate with every individual I have to deal with. When communicating with those I am the manager of I need to know that they understand my instructions, and understand that as their manager they have to carry out the duties that I request of them, this also has to be communicated with a mutual air of respect to ensure people are happy to carry out the task I have requested of them. I am happy to use visual aids and also to communicate by example, therefore if I am discussing an issue with housekeeping I will happily show them what is required and how to achieve the desired result to ensure there is no misunderstanding to the request. It’s also vital that I listen to their suggestions and ideas and act upon them to ensure they are always happy and comfortable communicating with me.
When communicating with relatives and friends it is important to portray empathy and understanding as opposed to sympathy. Listening to those that are important to our residents is vital to ensure they receive the best care available.
1.2
Explain how to support effective communication within your own job role.
By seeking information and advice about the individuals specific communication preferences and needs I am...