Qcf 5 Unit 511

Unit 520 – Recruitment and Selection within Health and Social Care


In order to gain relevant and comprehensive information from individuals during any interview process, it is important that I use appropriate questioning techniques.
Conversation can be stimulated by one person, who may be sharing specific facts with others, or be expressing their feelings or opinions. An individual can show their thoughts, or contrast them through making a number of statements and offering their views on a specific topic.
In addition, asking or answering questions can stimulate conversation. During the course of natural conversation, the flow of information is generated by a variety of verbal mechanisms.
I would call on a range of question types in an attempt to stimulate and guide the conversation.

Closed Questions – Closed questions will give little information. If I attempt to obtain a quantity of information or trying to tease out attitudes, this is the least appropriate technique to use.
Closed questions have a valid use when properly controlled. They provide an economical way of verifying what the other person has done, said or thinks. They also provide the opportunity to clarify any specific points economically.
The number of possible answers could be given in response to a closed question is often small and predictable. For example: Do you think you will make a good carer? The expected response can only be Yes or No.
Open Questions – Using an ‘open’ questioning technique increases the number of possible responses that I can expect. It is then open to the interviewee to choose an appropriate response. This then gives me the opportunity to make judgements based on their response. In its most basic form, an open question would start: Tell me about ...........................?
The probability of getting a larger volume of information from an open question is much greater than that of a closed question. The following example of an open question leaves...