Qcf 5 Mandatory 501

Sally Jones
Oakfield (Easton Maudit) Limited

Unit 501 – Use and develop systems that promote communication (SHC51)
Learning outcome 1: Be able to address the range of communication requirements in own role.
Communication is a basic human right. Without communication individuals are unable to realise or exercise their rights. Under the Human Rights Act 1998 all individuals have the right to freedom of expression. If unable to communicate, they would be denied these rights.
      1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role.
I am fortunate that I can use my communication skills to obtain up to date information and to transfer my thoughts, knowledge, emotions and ideas through gesture, voice, symbols and expressions to others.
As the Operations Manager (RM) of Oakfield, a residential care home for Adults with Learning Disabilities, I need to ensure that effective communication concerning the safe operation of the service and all relevant care matters takes place across the workforce and includes the people using the service, their families and other stakeholders. The sharing of information is vital in the Care environment to ensure that the changing needs of each resident are being met. In order to convey effective communication, I need to find a model of communication that is appropriate for each individual.
Up to 90% of individuals with a learning disability have some form of specific communication need. They can be affected mildly, moderately or severely with four out of five having no effective verbal speech. At Oakfield, I manage the support for individuals with a range of communication needs associated with their specific diagnoses which include; Downs Syndrome, Autism, Cerebral Palsy, Physical disabilities, Dementia, Sensory impairment and Microcephaly.
      1.2 Explain how to support effective communication within own job role.
Effective communication improves the quality of life of people. It...