Diploma for the Children and Young People's Workforce
CACHIE Level 3:- Unit SHC31
Promote communication in health and social care or
children's and young people's settings.
Communication is important to all of us both in our personal and our professional lives.
We communicate for a number of different reasons, both in a professional and personal capacity. In our professional capacity the groups of people we communicate with can be split into four distinct categories; fellow staff, parents and carers, outside agencies and of course the children who are in our care. We communicate with these groups for a number of reasons. Your position within the setting will affect the reasons why, and how you communicate which these people.
When communicating with fellow staff, speaking to a senior staff member will generally be to pass on information from parents and carers, ask for support or advice regarding a particular issue or child, offer ideas to aid the development of the nursery, and to request information or express needs to further the educational development of the children within your care. Communicating with staff who hold a similar role within the setting may be to co-ordinate the day to day planning, share ideas, or to offer support and advice. Whereas communicating with staff who you manage will generally be to give guidance and instruction, to ask for information which needs to be feed up through the management chain, or to facilitate problem solving. The list of the reasons why staff communicate is almost exhaustive and although above I have set out a number of examples of how different staff may communicate with each other it is never usually as clear cut at this.
When communicating with parents and carers it will usually be either to give or receive information regarding the child, this could be daily routine changes, observations or changes to their dietary or medical requirements. However part of our role as...