Problem Solving

ILM Level 3 course
Problem Solving
The Westgrove Group are an independent company founded in 1998 by the Group Managing Directors and we now employ over 1000 people at more than 70 sites across the UK. Our growth from our north-west base to a national organisation has come from concentrating on quality rather than volume and forging long-standing partnerships with blue-chip clients. As an integrated facilities management company, we provide cleaning strategies, bespoke security solutions, strategic waste management and planned maintenance services. As a site security manager I have the sole responsibility to maintain and deliver all aspect of the contract and service level agreement, this includes managing staff, health and safety, data protection and emergency procedures.
When I arrived at my current site one of the first areas of concern I had found was the centre’s outdated emergency and disaster plans. The problem with these outdated procedures is that staff, shoppers and the managing agents of the building are all placed under unnecessary risks. In dealing with a major incident a number of factors have to remain at the forefront of your planning, these are:
    • Public safety
    • Effective delivery of emergency procedures
    • Staff training on and awareness of emergencies
    • Business continuity
    • Support from the emergency services
In the existing plans no current methodology had been applied to adapt to the threats that we face today. Emergency and disaster planning, is what outlines how we deal with the management and curtailing of risk. On the surface it involves preparing, supporting and rebuilding our facilities when human made or natural disasters occur. However it is an intensive exercise that continuously involves individuals, management teams and the emergency services in hazard management with a goal of avoiding or reducing the disasters impact. The decision on plan support and management in response to a given risk depends in...