Principles of Communication in Adult and Social Care

Principles of communication in adult social care setting
People communicate to get to know each other and to give and receive information
Communication can lead to good service with in adult care, which then leads to trust
With each individual they have a care plan in place that allows us to know each person’s wishes and needs it also informs us of their communications ability
When you are communicating with someone, factors to remember is body language, the tone of your voice and if you tone is stern it may come across as frightening
Communication methods depend on the individual, some may need to see your face so they can read your lips, others may simply just need you to speak louder and slower.
Some barriers to affective communications can be blindness and difficulty hearing.
To clarify a misunderstanding, you could show the person what you wanted them to understand, you could sit with the and explain better or in more detail.
Confidentiality means you cannot discuss with any one unless a personal contact or professional contact, even if it’s about how the service user is feeling.
When you discuss an issue about a service user, you must only discuss it with people that need to know and you must not discuss it in front of anyone else.
The best time to seek advice about confidentiality is if you are ever in doubt it is always better to find out than it is to break confidentiality.