Principals of Communication in Adult Social Care Setting

Assignment 301
Principals of communication in adult social care setting


To tell other people what they need
To share knowledge and opinions
To build and maintain relationships
To support others

Good communication with service users encourages participation in activities therefore promoting equality within the care setting. The service user can gain the trust and understanding from the care worker and therefore communicate with ease the needs that individual requires.

Good communication amongst staff encourages a better working relationship and ensures all tasks are completed and to a high standard.

Read the Careplan (formal) -   Information needs to be current and accurate

Ask the Service User (if they are able) - They may not be able to communicate properly if they have conditions like dementia

Ask family/friends - Their opinions may differ. They may be embarrassed and not want to tell you everything you need to know.

Disabilities such as hearing loss, impaired vision, mobility problems or speech impairment can affect the effective communication. Proper communication methods should be known before communication.

Communication differences can result from differences in culture. In some cultures, children are not allowed to speak in front of adults and some kind of body gestures, eye contact, facial expressions and touching are inappropriate.

Environment is one of the most important factors to consider as well. Ensure the lighting, room temperature, noise levels etc are at acceptable levels and the service user feels comfortale before establishing effective communication.

Make sure your speech is clear, use appropriate tones and pitch in your voice, don't whisper/shout, position yourself so that the service user can see your face, don't speak too fast or too slow.

Braille - this is a series of raised dots that spell out the alphabet
Pictures - the use of picture cards to...