P3 Communication Barriers in Health and Social Care

Identify five factors from the case study and explain how they may influence communication and interpersonal interaction between Cathy and Joe. (P3)

There is much evidence of communication barriers within this case study. These communications barriers will influence the communication and interpersonal interaction between Cathy and Joe. These communication barriers include the likes of Joe’s physical and mental disabilities, the environment of which the meeting is taking place in, Cathy herself as a Social Worker and Joe’s barrier against Cathy which he views as inexperienced due to her age.  

Joe’s disability, both mentally and physically is a huge attribute to the poor communication and interpersonal interaction between himself and his Social Worker, Cathy.
Due to a stroke Joe suffered 2 years ago, his speech, vision and hearing was affected. As Joe has impaired hearing in his right ear he may not be able to hear Cathy as she is seated next to him on his right side. This will also stop Joe from being able to see Cathy’s facial expressions, excluding him from the conversation which may lead to further frustration and anger on Joe’s behalf. If Joe is asked a question by either Cathy or the home manager, he may not hear and therefore will not give a reply, Cathy and the home manager may therefore come across as arrogant. We are told Joe also suffers from a mental disability, depression. This depression causes Joe to suffer from low self-esteem. This may also be the cause of his alcoholism. Before the meeting we are told that Joe had just received his disability allowance and had a drink to “settle his nerves”, this would also hinder the conversation between Cathy and himself and he may be disorientated.   This could cause Joe to struggle when trying to express himself clearly on why he thinks he should be allowed to continue his stay in the residential home.

The environment also causes a hindrance to interaction between Cathy and Joe. We are told that the...