Ops 571 Week 5 Quiz

OPS 571 Week 5 Quiz

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1.)Which is the international standard for quality management for automotive industry suppliers of production parts, materials, and services?

AS 9000

TL 9000

QS 9000

AI 9000


2.) ISO 9000 is primarily concerned with what type of quality management standards?

Suppliers to the automotive or telecommunication industries

Business-to-business commerce


Business-to-consumer transactions


3.) What is a reason that a company may pursue ISO-9000 certification?

Certification is required by most insurance agencies

Certification is required by the European Community to show that a firm has used appropriate standards

Certification provides a company with unlimited legal liability protection

Certification provides competitive advantage in the global markets for suppliers


4.) What form of ISO 9000-certification is the final requirement before a company may be registered and recorded as having achieved ISO 9000 status?

Third party

First party

Second party

Fourth party


5.) Who is responsible for performing the first-party certification audit for a supplier firm?



Certifying agency



6.) What is one analytical tool common to all quality improvement programs?


Pareto charts

Continuous improvement

Management by fact


7.) An opportunity flow diagram would best fit in which DMAIC category?






8.) What is the certification when a qualified national or international standards body or similar certifying agency audits and certifies that a company is ISO 9000-compliant?

Fourth party

First party

Second party

Third party


9.) A fishbone diagram might be found in which DMAIC category?...