Ops 571 Complete Week 1

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OPS 571 Week 1 DQ 1

How does the QFD approach help?  What are some limitations of the QFD approach?


OPS 571 Week 1 DQ 2

Some suggest that customer expectation is the key to service success. Give an example from your own experience to support or refute this assertion.


OPS 571 Week 1 DQ 3

Could a service firm use a production-line approach or self-service design and still keep a high customer focus (personal attention)?  Explain and support your answer with examples. 


OPS 571 Week 1 Individual Process Design Matrix and Summary

Complete the Process Design Matrix.

Write an executive summary identifying appropriate design approaches for a selected product and service. 

    • Pick one service with which you are familiar.  Complete three to five line items such as production line, self-service, or personal attention approach, on the Process Design Matrix.  
    • Pick one product with which you are familiar.  Complete three to five line items such as Job shop, batch, assembly line, or continuous flow approach, on the Process Design Matrix.  
Required Elements:

    • No more than 700 words
    • Consistent with APA format
Submit Matrix with the Executive Summary

Click the Assignment Files tab to submit your assignment.


OPS 571 Week 1 Quiz

1.) Poka-yoke is a Japanese term for a procedure that blocks an inevitable mistake from becoming what?

An unidentifiable waste
A service defect
A new process design flaw
A reason for over-production

2 .) For which key organizational functions are tasks and responsibilities identified for all the steps of the generic product development process?

marketing, operations, training, development
marketing, design, manufacturing, other
strengths, weaknesses, opportunities, threats
operations, quality,...