Nvq Level 5

Review the range of groups and individuals whose communication needs must be addressed in own job role? (Please give examples from actual working practice of how you complete this:

- Managers: With all the managers I directly line manage I address their communication needs in a variety of ways depending these include: 1:1 discussions, appraisals, manager team meetings, telephone and email communication and supervisions.

- Staffing Teams: I attend staff team meetings at all of my sites to ensure there I communication between the company and front line staff and to support the manager in   communicating any difficult news or expectations of staff, I have implemented a communication book for key messages regarding staff and clients and improve team communication on site. If we have staff with dyslexia or any other need we ensure we communicate team meeting notes (for example) in a clear user friendly format.

- Residents: It is important to understand a resident’s communication needs and tools that work for effective communication. I communicate with residents at meetings and care reviews. I ensure I am aware of their residents needs before these meetings to ensure I am communicating effectively. For example a resident who has dementia finds short periods of communication better for their anxiety and confusion so I would arrange a period of several short meetings to discuss her care and this also helps to reinforce what is being discussed and allows her to feel comfortable as she recognises me from the previous meetings.

- Families: I communicate with resident’s families through meetings, individual care reviews and telephone communication. I have developed effective communication skills when discussing emotive and difficult topics so the needs and wishes of the resident are always at the forefront of discussion.

- Professionals: I often liaise with other professionals at multi team meetings, individual care reviews and through telephone/email...