Nvq Level 3

L3 HSC Technical Certificate unit worksheet
Unit 301 - Principles of communication in adult social care settings

The numbers in the bracket after each question relate to the assessment criteria in the standards

1. Identify the different reasons why people communicate (1.1.1)

2. Explain how communication affects relationships in an adult social care setting (1.1.2)

3. Compare ways to establish the communication and language needs, wishes and preferences of an individual (2.2.1)

4. Describe the factors to consider when promoting effective communication (2.2.2)

5. Describe a range of communication methods and styles to meet individual needs (2.2.3)

6. Explain why it is important to respond to an individual’s reactions when communicating (2.2.4)

7. Explain how individuals from different backgrounds may use, or interpret communication methods in different ways (3.3.1)

8. Identify barriers to effective communication (3.3.2)

9. Explain how to overcome barriers to communication (3.3.3)

10. Describe strategies that can be used to clarify misunderstandings (3.3.4)

11. Explain how to access extra support or services to enable individuals to communicate effectively (3.3.5)

12. Explain the meaning of the term ‘confidentiality’ (4.4.1)

13. Describe ways to maintain confidentiality in day-to-day communication (4.4.2)

14. Describe the potential tension between maintaining an individual’s confidentiality and disclosing concerns to agreed others (4.4.3)

15. Explain how and when to seek advice about confidentiality (4.4.4)

Once you have completed, your Learning Advisor will be able to cross reference all knowledge into Unit 4222-301 of the diploma