Nvq Level 2 Health and Social
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Sarah Urmson
Unit 1
Principles of Communication in Adult Social Care Settings
Understand why communication is important in adult social care settings
Identify different reasons why people communicate
People communicate in order to express their needs, for information and to share their ideas. To be reassured and express feelings. To be able to build relationships, socialise to ask questions and also share experiences
Explain how effective communication affects all aspects of working in adult social care settings
Communication is effective in all aspects of working in adult social care as it supports the development of effective relationships and helps to build trust with people and also aids understanding of the individuals needs. It helps to prevent misunderstandings and supports the development of own knowledge and skills
Explain why it is important to observe an individuals reactions when communicating with them.
It is important to observe an individuals reaction when communicating with them in order to understand non-verbal communication such as facial expressions, eye contact or gestures. To ensure that information has been understood, and to understand when and how to adjust the communication method.
Understand how to meet the communication and language needs, wishes and preferences of an individual
Explain why it is important to find out an individuals communication and language needs, wishes and preferences
It is important to find out an individuals communication. Language needs wishes and preferences for them to enable their expression of needs, wishes and preferences, to empower individuals, to support their independence, to be able to establish trust between individuals and the care professionals. To reduce the occurrence of mistakes in care and to reduce the occurrence of mistakes in the delivery of treatment.
Describe a range of communication methods
There...
Unit 1
Principles of Communication in Adult Social Care Settings
Understand why communication is important in adult social care settings
Identify different reasons why people communicate
People communicate in order to express their needs, for information and to share their ideas. To be reassured and express feelings. To be able to build relationships, socialise to ask questions and also share experiences
Explain how effective communication affects all aspects of working in adult social care settings
Communication is effective in all aspects of working in adult social care as it supports the development of effective relationships and helps to build trust with people and also aids understanding of the individuals needs. It helps to prevent misunderstandings and supports the development of own knowledge and skills
Explain why it is important to observe an individuals reactions when communicating with them.
It is important to observe an individuals reaction when communicating with them in order to understand non-verbal communication such as facial expressions, eye contact or gestures. To ensure that information has been understood, and to understand when and how to adjust the communication method.
Understand how to meet the communication and language needs, wishes and preferences of an individual
Explain why it is important to find out an individuals communication and language needs, wishes and preferences
It is important to find out an individuals communication. Language needs wishes and preferences for them to enable their expression of needs, wishes and preferences, to empower individuals, to support their independence, to be able to establish trust between individuals and the care professionals. To reduce the occurrence of mistakes in care and to reduce the occurrence of mistakes in the delivery of treatment.
Describe a range of communication methods
There...