Nvq 5 Unit 501

Unit 501 – Communication


The relationship between care staff and clients need to be effective and appropriate. Verbally staff may need to develop and change their tone or volume dependant on the clients level of hearing and where identified may need to simply the context of their communication dependant on the clients level of understanding and functioning.

Where there are communication difficulties and/or disability the use of hands gestures, touch and feel adapted facilities, facial expressions in communication and where appropriate the use of written communication is used.

Where there is the need to use signing for a deaf person then any skills would be utilised within the team to communicate or if not then a 3rd party interpreter would be utilised through a vetted agency via a central booking line within the organisation.

Illustrated communication with pictures, signs, captions, photographs, flow chart methods are used to allow understanding to a person(s)

Written communication is used at all levels within the organisation. This could be through letter, e-mail, in note form or as an instruction/invoice method.

This is used in the form of e-mail, audio equipment for sight and/or hearing impaired individuals. This gives opportunity to individuals to receive the communication in a format that is accessible to them despite their disability.

Where a person(s) has had a voice box removed then assisted technology is used to enable them to be heard and have their communication transcripted via an electronic voice box.

Using a private spaced area (individual room) to communicate on a personal level is always actioned. When communication takes place such as in a supervision session with a staff member then this is kept private and confidential and any actions agreed within the supervision would be recorded and kept safe and secure under the remit of...