Nvq 5 Management and Leaderhip in Health and Social Care. Communication

Assignment 4: Unit 1: Communication

Question | Answer | Standards |
1.1 | There are three types of communication which we use when conversing with people. Verbal communication are the words that we use, non-verbal communication is gesturing, facial expressions and body language and para-verbal communication is the use of tone, pace and volume in our voice. In order to deal with residents effectively it is vital to use all these forms of communication effectively. In our residential care home there are three main communication challenges, which are dementia, deafness and blindness. I will consider the different forms of communication I use with each of these type of residents in turn.     1. DementiaWhen talking to dementia patients I use positive, encouraging and simple language in short sentences to aid understanding. If a client is having issues understanding me I will try to rephrase or use gestures or pictures. If I require an answer to a specific question I will use closed questions for example ‘would you like to go to the toilet?’ If the client talks about something which I know to be untrue I will ignore the failures and try to re-steer the conversation or engage the person in conversation on that topic e.g. if someone is asking for their mother, rather than stating they had passed away I would ask what they used to do with their mother as a child. Non-verbal communication can be used in two ways when dealing with those with dementia. Firstly if verbal communication was difficult I would use gestures, images and even modelling behaviour to communicate with the client. It is also vital to read non-verbal behaviours as a dementia sufferer may use these to communicate (for example undressing may be a sign that the person wishes to use the toilet) It is important to read these cues in order to meet the client’s needs. Para-verbal communication is also important as when dealing with dementia patients it is sometimes necessary to slow your pace to give them...