Mr Science

Explain the principles and concepts of:
• written and verbal communication
• electronic information, retrieval, storage and communication systems
When looking at effective communication consider the differing knowledge and level of understanding of the target audience.   Explain how you decide what is the best communication method needed for each situation. Consider advantages and disadvantages of each form of communication.

The principles & concepts of written & verbal communication are to communicate appropriately to the workforce. Ways of doing this could be putting pictographic posters and signs on notice boards next to popular places around the worksite for example the entrance of the canteen, having the writing in colourful ink highlighting the important parts. Keeping the communication short and straight to the point using easy to read language can be effective. Effective verbal communication can be effective for employees but as we live in a multi – cultural society the use of jargon should be at a minimum also interpreters may be required to get our point across if the employee’s first language is not English. When employees have hearing problems sign language may be needed or flashing lights in the workplace for certain alarms. Some people may have sight problems that’s where verbal communication becomes more effective. When reading, also some people may not read notice boards so having two way conversations may earn the confidence of employees. Having group verbal toolbox talks may be effective as there may be a better understanding of the communication. Giving a lecture can be very precise and well organised also can be arranged to suit the audience. Electronic information, retrieval & storage communication systems must only be accessible to the appropriate persons, the use of passwords is important. All information must be protected under the Data protection act in line with statutory and organisational procedures. Storage and communication...