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• The first thing you need to do is save a copy of this document, either onto your computer or a USB drive
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Please note that this Assessment document has 11 pages and is made up of 3 Sections.

Name: Maria Bilan

Section 1: A lean environment [LO1]

This section will help you to evidence Learning Outcome 1: Understand the concept of a lean environment.

|Learning objective                                                                           |Place in Assessment                               |
|1.1 Explain the principles of lean organisation techniques                                   |Question 1 Page 1, 2                               |
|1.2 Explain the benefits of a lean environment                                               |Question 2 Page 2                                 |

  1. What are the principles of lean organisation techniques? Name and describe the 5 main principles below. [1.1]

Principle 1: Specify what creates values from a customer perspective

The first principle relates to identifying customers and specifying values, meaning that it stipulates what creates cost from the clientele perception. The cost here represents the quality of services provided for clients within its final purchasing. The value is being defined by the customers.

Principle 2: Identify all of the steps along the process chain

The second principle relates to identifying the value stream, meaning that it stipulates and identifies all the steps on the process of all activities related helping and delivering the product...