Melbury House

Task D

Melbury House

Melbury House was a residential care home in Farnborough, Hampshire that provided accommodation and support for people with learning disabilities, and/or mental health issues. Concerns had been raised by relatives of service users, and by supporting staff about the standards of care provided by ACH London LLP, the service provider.
Some of the issues identified and reported to the Care Quality Commission included:
  * Concerns about the levels of staffing and the use of agency staff.
  * Lack of staff training.
  * Care plans not being followed, and no involvement in development of care plans.
  * Deterioration in a particular service user’s condition.
  * Negligence.
The Care Quality Commission (CQC) carried out inspections of Melbury House after these issues had been reported. Interviews were conducted with Service Users and their relatives, and with the Support Staff employed by ACH, both permanent and agency provided. All documentation and data stored by ACH was inspected by the CQC and by Hampshire Constabulary, in accordance with the Data Protection Act 1998.  
The review of the support provided by ACH at Melbury House focussed on 5 Regulations and associated key outcomes, and it was found that the care home was non-compliant with 4 of the 5 outcomes and there were minor concerns with the remaining outcome.
  * Outcome 4: People should get safe and appropriate care that meets their needs and supports their rights.

The planning and delivery of care did not meet individual’s specific needs and did not ensure their welfare and safety. As a result, service users were not protected against the risks of receiving care or treatment that was inappropriate or unsafe.

  * Outcome 12: People should be cared for by staff who are properly qualified and able to do their job

To ensure that service users were protected from harm, the recruitment procedures at the home needed to be reviewed to ensure that all of the required...