Mario's Pizzeria

Learning Curve Theory
Team A
Brenda Cortes, Oscar Herasme, Katrina Lee-Jones and Garfield Rose
June 7, 2010
Shawn Harrs, PhD

Learning Curve Theory
Mario’s Pizzeria has been in business since 1950(University of Phoenix, 2002). The owner takes a conservative approach to business (University of Phoenix, 2002). From the Pizza Scenario simulation, Team A will define the existing issues, measure processes and performance, analyze the cause of the customer wait time, and improve wait time and quality control. Team A will also complete various scenarios to determine the most efficient method for decreasing wait time, increase customers, and increasing revenues.
There were a number of points of process performance data for the performance metrics such as:
1. Total number of customer complaints.
2. Total number of customers.
3. Operating costs, such as manual oven vs. Plax oven, and staffing, such as waiters and cooks.
 4. Table Capacity/configuration (groups of four and groups of two).
 5. Average queue length.
 6. Average wait time.
 7. Sales
 8. Profit.
 9. Losses
Mario’s Pizzeria has lost several customers because of excessive wait times and seating accommodations. Prior to the study, the tables for four showed the highest utilization at 99.56%, and subsequently 37 groups of four balked and left the restaurant without being served (University of Phoenix, 2002).   Team A approached this issue by changing the distribution of the tables to 20 tables of four, and 16 tables of two. With this change, the utilization of tables for four changed to 95.53% and tables for two changed to 87.83%. This adjustment resulted in 14 groups of four and six groups of two left the restaurant without being served. By changing the table accommodations, Team A was able to reduce the average wait time for the customers from nine minutes to five minutes and 40 seconds and a queue length of 2.61.   This modification proved to be most effective in finding a solution to...