Chapter 9: Foundation of Individual Behavior
9.1 Identify the focus and goals of organizational behaviour (OB)
-Behavior –The action of people.
-Organizational Behavior – The study of the actions of people at work.
-Organizational behaviour focus on 3 major areas:
  1. Individual behaviour- attitudes, personality, perception, learning & motivation.
  2. Group behaviour- norms, roles, team building, leadership and conflict.
  3. Organizational aspect- structure, culture & human resource policies & practices.
-Organization as Iceberg:

-Goals of OB:
-explain employees engage in some rather than other
-predict how employees will respond to various action and decision
-influence how employee behave
-Goals of OB are to explain, predict and influence these behaviours:
1. Employee productivity – performance measure of both work efficiency and effectiveness. Manager want to know factor will influence the effectiveness and efficiency of employee.
2. Absenteeism – Failure to show up for work causing difficult for work to get done.
3. Turnover – Voluntary and involuntary permanent withdrawal from an organization due to increased recruiting, selection and training costs and work disruption.
4. Organizational citizenship behaviour – discretionary behaviour that’s promotes the effective functioning of organization. OCB can help other one’s work team, volunteering of extended job activities, avoiding conflict and making constructive statements about one’s work group.
5. Job satisfaction – employee’s general attitude toward his or her job. Satisfied employees are more likely to show up for work, have higher levels of performance and stay with the organization.
6. Workplace misbehaviour – Intentional employee behaviour that is potentially harmful to the organization or individuals (deviance, aggression, antisocial behaviour and violence).
9.2 Explain the role that attitudes play in job performance
-Attitudes – Evaluative statements,...