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City & Guilds Certificate Level 1 Employability

Unit 404 Effective communication

UAN: R/506/2702                            


      1.1 State the importance of effective verbal communication


Please complete the following statement stating the importance of effective verbal communication


Learner statement |
The importance of effective verbal communication is to avoid misunderstanding. Speaking clearly allows instructions to be absorbed and understood to gain further understanding and giving accurate informationEnables you to   build up a good relationship with the service user's their family and everyone you work with. |



City & Guilds Certificate Level 1 Employability

Unit 404 Effective communication

UAN: R/506/2702                            

      1.2 Give examples of appropriate and inappropriate verbal communication

Task 1
Complete the spider diagram below giving examples of appropriate verbal communication. An example has been provided for you. Please complete at least 4 boxes.

Examples of appropriate verbal communication depending on the situation but could include
Giving clear instructions

Examples of appropriate verbal communication depending on the situation but could include
Giving clear instructions

Task 2

Complete the spider diagram below giving examples of inappropriate verbal communication. An example has been provided for you. Please complete at least 4 boxes.

Examples of inappropriate verbal communication depending on the situation but could include
Sexist or ageist comments

Examples of inappropriate verbal communication depending on the situation but could include
Sexist or ageist comments

City & Guilds Certificate Level 1 Employability

Unit 404 Effective communication

UAN: R/506/2702                            


      1.3 State the importance of effective non-verbal communication


Please complete the following...