Level 5 Communication

Within my job role I communicate with a variety of people. These include residents, relatives, employees and colleagues within the Health and Social Care Team. I also communicate with external professionals, social services and safeguarding teams. On a larger scale I maintain communication with the regional team, head office and support systems within Affinity Home Care. I also have a part to play in the communication with the inspecting authorities such as CQC.

I support effective communication by various methods within my job role. Formally in the regular scheduling of staff, relatives and resident meetings. When planning such meetings, the use of a planned agenda being distributed to the relevant parties and requests for any suggestions to additions to the agenda are beneficial in opening the lines of communication. Ensuring that minutes of meetings are taken and distributed to relevant parties.
Effective communication is paramount within my job role as Care Manager. Groups and individuals whom I must communicate affectively to, include; my clients, my team, volunteers, visitors, families and also external agencies.
Communication is key to a successful business and with affective communication skills; one can gain trust and confidence within the working environment. It also enables me to advise and to further my knowledge.
Having the ability to communicate effectively builds respect, trust, improves working relationships, learning and outcomes. Being able to communicate well is at the upmost importance within my job role. The need to be clear and concise and using correct terminology social workers, doctors, health professionals, colleagues and managers is vital for open lines of communication. In retrospect it’s equally important that I understand what is being communicated to myself by these health care professionals using medical terminology, for example to ask ‘what does that mean’ if the terms are unfamiliar, the ability to listen, retain and respond...