Leadership and Management in Health and Social Care

Unit 501
Use and develop systems that promote communication.
“Developing excellent communication skills is absolutely essential to effective leadership. The leader must be able to share knowledge and ideas to transmit a sense of urgency and enthusiasm to others. If a leader can't get a message across clearly and motivate others to act on it, then having a message doesn't even matter." — Gilbert Amelio
President and CEO of National Semiconductor Corp.

The above statement emphasises the impact of effective communication – within a leadership role.  
As a senior healthcare support worker I meet a wide range of different people; these include, my team of staff colleagues, clients, relatives and friends of clients, general practitioners, physiotherapists, nurses, occupational therapists etc. – all of these groups of people are different and should be treated individually, you deal with different personalities and abilities and adapt your own communication styles to suit.
Some clients/service users that I work with face difficulties in communication. Individuals who have communication problems need support to enable them to express themselves effectively, it is therefore important for me in my job role to be aware of different methods of communication and the individuals chosen method of communication. An individual's chosen method of communication is particularly important because it is a major way of communicating their needs and preferences – it is a basic human right, under the Human Rights act 1998 all individuals have the right to ‘freedom of expression’ – if unable to communicate they would be denied these rights.

Below are some types of communication needs that individuals within my care may require;
Hearing loss
This could mean pre-lingual deafness which is when an individual is born deaf – they will have usually learnt sign language in order to communicate. However individuals that have post-lingual deafness normally only...