Elizabeth Howlett

PI: B6656566


‘Summary of Chris Mullen’s (2013) article: Cavendish: what is the prospect for genuine change?’

The Cavendish review (2013) of Health and Social Care settings, consists of repeated recommendations committing to providing continual training, supervisions and leadership. The review found pockets of excellence in some organisations, however this is not the case with many, whom still compromise patient/service user’s safety. Chris Mullen (independent consultant and coach) agreed. ‘I completely agree with this and although advocated for a number of years, the ‘culture’ described in this statement, while seen in some organisations, is not seen in all.’ (Mullen, 2013).

Cavendish’s report recommends reducing titles for support staff. Mullen concurs, ‘reducing the titles of support staff (and professional groups, too) is long overdue’ (Mullen, 2013). Mullen introduced the Assistant Practitioner title (AP) and believes it would allow support staff to have a multi skilled role, rather than the more specific ‘Nursing Assistant’ title the Cavendish report suggests. The AP and HCA title would demonstrate a multi skilled and flexible role enabling support staff to work in all teams in both Health and Social care. Reducing job titles across Health and social care would close the ‘culture gap’. Mutual job titles for support workers in Health and Social Care would enhance consistency. Therefore, allowing support workers to move more smoothly between both sectors furthering career progression. This would also lessen the confusion for the public who are currently overwhelmed with the amount of titles used.

Within the report, it is highlighted that the area of managing performance contains a significant number of support staff either receiving inconsistent appraisals or are not at all. The recommendation suggests that all support staff receive regular appraisals, continual training/learning to give a greater...