SUKHBANS SINGH              


 To obtain Customer Service position where I can contribute my extensive experience and skills to ensure the company exceeds expectations for superior customer service, maximum revenue generation, high productivity, and budget adherence.


  * Software: MS Office, Adobe Photoshop, Frame-Maker.
  * Hardware: Hubs, Switches, Laptops, Servers, Raid-printers, Plotters, Scanners, Modems, Workstations (Dell, IBM, HP, Compaq) and Hard drives.
  * Operating System: Windows 9X/2000/2003/XP/NT/Vista.  
  * Network Protocols: TCP/IP, Ethernet, LAN/WAN, VPN, VoIP, DNS, FTP, SMTP and POP3.


Vodafone Communication Limited, Mohali, India         May 2006-Nov 2010
World's largest telecommunications company

  * Answered inbound calls in support of customer needs. Conveyed in a reassuring manner step by step to resolve application issues. Reviewed and audits on account information and processes. Performed queries in multiple databases. Skilled in identifying customer’s needs and presenting appropriate company product and service offering.
  * Provided second level support to internal Help Desk resolve use concerns with specific applications, including Windows 98/XP, Microsoft office, Group wise, and numerous industry specific applications.
  * Identified and implemented technologies and methods of using existing technology to help users work more efficiently. Also developed procedures and trained users in electronic data transfer between applications.
  * Interacted with consumers through various communication modes like email, phone and post. Was responsible for assisting all customers with their questions about any...