Introduction to Duty of Care in Health, Social Care or Childrens and Young Peoples Settings

Duty of care is defined as doing all that you reasonably can, at all times, to ensure you act in the best interests of those you support. For me it means that I put the needs and interests of those I provide care for at the centre of my thoughts and actions and always ensuring what I do or don’t do will not be harmful to the wellbeing of those I provide care for.
Duty of care affects my job role by meaning that I must keep my knowledge and skills up to date.
A client may want to do something that it is their right to do but   may be considered a health and safety risk – for example if someone no longer wanted to use a walking frame .
Another might be a client refusing medication; we have a duty of care to make sure they take the correct medication but can’t force them to do so.
The best place to get advice would be from colleagues and my manager initially and then other support services such as social services, doctor, district nurse, physiotherapists and police.
3.2 (TC-3.1)(3.2)
Because it is important that people can tell us if they are not satisfied or something does not meets their requirements and helps us maintain the quality and consistency of our service.
Take all complaints seriously and follow the workplace procedures on this matter. Remain calm and polite and take the person to a private area where we can discuss any issues. Apologise if needed to diffuse the situation and explain the complaints policy and procedure and give them a complaint form and assist them to fill the form if needed. Report the complaint to my manager as soon as possible.
A. All complaints must be entered in the complaints register.
B. If a complaint is made orally a written record must be taken and a copy provided for the complainant.
C. The complainant should be assisted in following the procedure or provided with advice on where they can find assistance.
D. The complaints procedure must be available,...