Internet Banking

ANNEXURE - 2(B)

Internet Banking FAQs
What are the transactions that I can do ? What are the other delivery channels? What are the different Banking Services in Internet Banking? What are the different kinds of Fund Transfer in Internet Banking? What are the formalities to access an Internet Banking Facility? I have not received my user id and password? How do I enable the Online Banking after getting the user id and passwords? Can I use a Laptop to access Allahabad Bank Internet Banking? What are the system requirements I need to access Allahabad Bank Internet Banking? Getting slow response when I am accessing the Allahabad Bank Internet Banking. Why? How can I clear my browser cache? How can I disable the ‘Auto Complete’ option in the browser? What is 128-bit Secure Socket Layer? How can I enable my browser to use 128-bit encryption? What is a Digital Certificate and how does it help to ensure security? What is a firewall and how does it protect my information? How can I recognize that the web page is secured? How is my information transmitted safely over the Internet? How can I recognize a spam e-mail? What should I do if my Internet Explorer frequently hangs? What is my role in enhancing security of Internet Banking transactions?

What are the transactions that I can do? The customer can do the following transactions Balance Enquiry Transaction History Fund Transfers Off-line and On-line Requests CBDT e-Payment CBEC e-Payment
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What are the other delivery channels? Mobile Banking SMS Banking Phone Banking ATM
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What are the different Banking Services available? o Request for a Cheque Book issue o Stop Payment on a specific Cheque o Cheque Status Enquiry o Request for SMS Banking o Request for Phone Banking o Standing Instructions for Fund Transfer o Cancel the Standing Instructions

o Mails
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What are the different kinds of Fund Transfer available? • Transfer funds to your own linked A/C • Transfer funds to any other A/C in any CBS...