Ilm Wba


Work-based Assignment
Problem-solving and Decision-making

BY: Helga Ribinska
ILM REGISTRATION NO: N31208L38087-06                   

Table of Contents:

1. Background                 3
Role 3
2. Description of the problem 4
Description 4
Nature 5
Scope and impact 7
3. Analysis of the problem 9
4. Resolution of the problem 10
Evaluation of options 11
5. Implication and communication of solutions 14
Monitoring and review of the solution 16
6. Conclusion 17


      Lateral Concepts Limited is a private limited company that was launched in 1996 by the current Managing Director. Since then, it has grown and still continues to grow with a vision of working together and gaining recognition from our customers and peers as market leaders, providing the highest quality and best value standards in all fields of facilities management. We want to do what it takes to attain customer satisfaction and create long-lasting relationships by honouring our commitments, demonstrating high standards of honesty, accountability, trust and professionalism, and showing ethical behaviour in all of our relationships.

      Currently, Lateral Concepts Limited offers estate and facilities support solutions and services, which deliver significant benefits across customer organisations.

      One of the brightest jewels in Lateral Concepts’ soft service portfolio crown is a cleaning service contract, won in April 2009, for Selfridges, which is one of the largest and most well-known high-end retail stores in the UK.

      My role as a Contract Manager is site-based at Selfridges, where I work closely with the Selfridges Facilities Managers under the Property Services...