Hsc Level 2 Unit 201 Outcome 1

Unit 201

Principles of communication in adult social care settings

Unit 201

Outcome 1 – Understand why communication is important in adult social care settings

1.1 – Identify different reasons why people communicate.

Communication is an essential tool in everyday life, the more effective and efficient our communication is, the better quality of life we can achieve for our selves and those around us.

Communication varies in different ways for different needs and wants, for example to express the needs that they desire or to share information, to ask questions or to socialise and to build relationships and even to share their experience with other people
People communicate in different ways in order to establish and maintain relationships with others,   to understand and be understood, to give and receive information, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued

1.2 – Explain how effective communication affects all aspects of working in adult social care settings.

Within my care setting we use these methods for communication such as a communication book, handover from last shift staff to new shift staff, and staff message book and staff meetings. We record and report any new information to the senior support worker in charge of the shift and document it within their daily notes
Effective communication is important within the social care settings as it affects all aspects of social care. Effective communication is important as it ensures that information is: clear, concise, accurate, non-judgemental, and informative. This ensures that there is a decrease in any kind of mistakes being made, and ensuring appropriate care service delivery. It is important to work as a team throughout the shift with your colleagues, so that you all work to achieve the same outcomes and targets.
As a support worker I prefer to discuss the options and the choices available to the individual to allow them...