Hsc Communication

Unit 1 - Promote Communication in Health, Social Care or Children's and Young People's Settings

1.1 - Identify the different reasons people communicate
The reasons people communicate are to express their needs, to share ideas and information with others, to reassure others, express feelings of happiness and sadness or anger, socialize with others where possible, ask questions whilst working with other staff, share experience‚Äôs   of other jobs whilst working in a different location, give instructions to complete jobs with clients, share opinions if you know how to support others to make something better and to give encouragement to new staff. All of this is what happens in our team whilst we work with Sam who has Autism needs and we support him with communicating with him asking what he would like to wear, what he would like to eat or even if he wants to go for a walk.

1.2 - Explain how communication affects relationships in the work setting
Communication can lead to good or bad service whilst working with Sam in his home. Good communication with Sam encourages his participation in activities which promotes equality within the home in which he lives. Sam can gain the trust and understanding from the care staff he is with and therefore can communicate his needs that he requires in his own way with nods, grunts or walking to the door if he wants to go out. Good communication amongst the staff can encourage a better way of working with our relationship and ensures all tasks with Sam and in the home are completed and to a high standard. Good communication between staff members is important which ensures problems are picked up and rectified as quickly as possible and shared amongst the staff. Such as Sam having a preference to have a bath rather than shower, he communicates this information effectively to staff in his own way with pictures or going into the wet-room to stand by the bath and staff listen to this and understand that he will get very distressed with...