Hrm 531 Week 3 Individual

Job Analysis

Joseph Tamez


August 20, 2012

Dennis Schultz


To:   Hiring Manager

From:   Electronic Department Manager

Date:   August 15, 2012

Subject:   Additional personnel needed in Electronics Department

With the increase of sales in the area, the Electronics Department at Sam’s Club is seeking eligible candidates to keep up with increasing customer demands. In order to fill the positions needed, certain qualifications are needed to ensure the employees will be a great fit for the Sam’s Club team. A list of requirements and responsibilities follow:

Required Qualifications:
Experience using technology to support the Electronics Department
Experience in sales
High School diploma or equivalent

Preferred Qualifications:
Associate Degree in Electronics
Bilingual in English and Spanish

Salary: Commensurate with qualifications and experience.  

Primary responsibilities:
  1. To be professional at all times when on the store grounds.
  2. Treat coworkers and their property with respect and follow the compliance policies and the guidelines of the Sam’s Club.
  3. Use professional knowledge, judgment, and experience when answering client questions or concerns.
  4. Provide effective communication via telephone and/or in person to ensure a positive experience when resolving client issues. Address concerns to proper management and seek appropriate resolution to potential problems.
  5. Demonstrate personal and professional integrity that align with the company vision and goals.
  6. Assist clients in making informed decisions about their purchases while providing ethical and accurate information.
  7. Display public support and pride in Sam’s Clubs initiatives and keep a positive attitude during and work hours.

Application materials should include:
  1) A letter of application addressing required & preferred qualifications and desired position;
  2) Sam’s Club Employment...