Healthcare providers all over the world face difficulties in the process of administering diagnosis or treatments to their patients. Similar to the case in our association, expectations are increasing the public with regards to the services we provide. Yet due to varying degrees of fiscal challenges, often realized through the increasing economic constraints, Southside HMO is required to provide services with fewer wherewithals, but higher quality (Woodward & World Health Organization, 2000). It is expected that every stakeholder in the field of healthcare service provision understand that HMO will be present many years to come. Thus, the need to tackle issues that affect its functionality in relation to the identified customer complaints or in response to any other reason provide therein.
Receiving complaints from majority of Southside HMO’s 495,000 members calls for quick action. First, every stakeholder should understand that quality healthcare that will be provided henceforth and in the future will include elements including Efficacy, Continuity, Confidentiality and privacy, Timeliness, acceptability, comprehensiveness, accessibility, equity, effectiveness, efficiency, and appropriateness. Therefore, it is important to identify strategies that will help Southside HMO to achieve this.
Strategies for Quality Healthcare Provision
Examination of quality healthcare provided by Southside HMO will involve developing a conceptual framework that is broken down into three aspects of healthcare delivery: equipment/structure, process, and results. Structure of healthcare delivery includes characteristics such as types and age of equipment and personnel, among other facilities. Committee structure is also a crucial element of how the organization is structured. It is important to remember that comprehensiveness of safety and coverage are also closely connected to the aspect of structure (Woodward & World Health Organization, 2000).
Southside will...