Health Care Communications

The Use of information technology to Further Health Care Communication
HCS320: Health Care Communication Strategies
June 28, 2010
Professor: Kathie Huttegger

The Use of Information Technology to Further Health Care Communication
Health care delivery is a high-touch undertaking that requires interaction among all stakeholders within the health care ecosystem. Interpersonal communication is a key part of this interaction and can be transformed by the intelligent use of technology. When discussing connections in health care, often data connections are thought of such as connecting physicians and other clinicians to patient data; connecting diagnostic testing facilities to physicians offices, and physicians offices to hospitals; connecting provider facility to payer, or connecting provider facility to public health departments. The critical role that communications play among people in health care is often neglected. Human beings require communication both for information exchange and for affective content that may accompany the information, such as nonverbal signals like facial expressions or body language. Technology can be applied in various ways to facilitate communication in the highly collaborative and mobile environment that is health care. The current barriers to communicating effectively in healthcare and the limitations of technologies used for communication contribute both to inefficiency and adverse events.
In clinical care we often discuss the critical need to have information about the right patient delivered to the right clinician at the right time. What is often forgotten is the critical need for clinicians to connect and communicate with the right person about the right patient at the right time. The inability to do so results in countless wasted hours and untold delays in the delivery and throughput of patient care. According to the Cisco Internet Business Solutions Group (IBSG) analysis, “The financial cost of communication...