Health and Social Care

Unit CU236P

D1   Understand how duty of care contributes to safe practice
TC1   Understand the meaning of duty of care

Duty of care is a legal obligation imposed on a carer requiring that they adhere to a good quality and standard of care. It is my role to meet the needs and well being of the people I care for in a reasonable ,responsible and respectful manner.

Its my role to ensure that the people I care for are protected from abuse from other service users, staff , carers , friends, family. Its also my role to record and report abuse or signs of abuse , this is all part of my duty of care to provide protection and safety ,also respecting their needs and choices of the people I support .

2.1 2.2 2.3
Give examples below of the differences that might occur between your clients rights and your duty of care , and how these could be managed.

Conflict: service user has started smoking
Clients rights: the right to smoke
Duty of care: to record and report , give advise
Identified risks: health effects, dangers of smoking eg: fire
Where to access support and advice : manager / house manager

Conflict : unhealthy eating for client with health issue
Clients rights: to choose to eat unhealthy
Duty of care : give advise,record and report
Identified risks: health effects
Where to access support and advice : manager /GP

Conflict : travel independently when unsteady on feet
Clients rights: to travel independently
Duty of care: to report and record ,advise
Identified risks: risk of falling and injuring himself or others
Where to access support and advice: manager /GP/social worker

When a complaint is received in writing it should be passed on to the named complaints manager Karen Jacobs, it will be recorded and acknowledgement letter sent within five days.

Main points:
customers ,their representatives and carers are aware of how to complain and that the organisation provides easy to use opportunities for them to register...